Host Oriel Refund Policy

At Host Oriel, we strive to provide high-quality services and ensure client satisfaction. Our Refund Policy is designed to be transparent, fair, and customer-oriented. By using our services, you agree to the terms outlined below. If you have any questions or concerns about our policy, please reach out to us at [email protected].

1. Eligibility for Refund

• Duplicate Payment Due to Technical Errors: If an online payment is processed more than once due to a technical error, Host Oriel will refund the duplicate amount.
• Service Not Delivered or Non-completion: Refunds may be issued if services are not delivered as agreed upon or remain incomplete, and an official cancellation request is made.

Eligibility for refunds will be evaluated on a case-by-case basis. Refunds are generally not issued once work has commenced unless specified otherwise in the service terms.

2. Refund Processing Timeline

Refunds are processed within 7–10 working days from the date of approval. The mode of refund depends on the original payment method:

• Credit/Debit Card: Refunded to the same card.
• Mobile Banking: Refunded to the originating account.
• Bank Transfer: Refunded to the same bank account used for payment.

If you haven’t received your refund within 10 working days, contact us at [email protected].

3. Non-Refundable Cases

• Change of mind after service commencement.
• Partial completion of services (a pro-rata refund may be considered at Host Oriel’s discretion).
• Custom services and digital products tailored specifically for your requirements.

4. Refund Request Procedure

1. Submit a Request: Email [email protected] with “Refund Request” in the subject line, including your order details, payment date, and reason for refund.
2. Provide Supporting Information: Additional details may be requested to verify your transaction.
3. Wait for Processing: Our team will review and update you on your request status.